Welcome to ZTCSMOKE & OilSeed ,  A Professional Vender In China Provider Smoking Accessories for Wholesalers & Distributiors. Premium Quality ! Professional ! B2B ONLY !

HOW TO CLAIM WARRANTY ?

Source: | Author:ztcsmoke | Release time :2019-03-30 20:02:14 | 1566 View: | 分享到:

If your product is within our 90 day warranty, you may submit a warranty claim. Before submitting a claim, please troubleshoot your device via the videos available .If you Purchased your device through one of our distributors, please contact the shop where you bought it to get a replacement first.

Before you submit a warranty claim please prepare the below materials:

- A picture of receipt or proof of purchase
- A video or picture to show product issue

ZTCMOSKE will not directly make replacement to the end user.

Step #1:
The first step is to authenticate that your product is a Genuine ZTCMOSKE product. We will not provide parts or replacements
for any product that is NOT authenticated according to the process we have established and explained how to use here: All
customers can verify the authenticity of their ztcsmoke products by going to website http://www.ztcsmoke.com/check and
inputting the code on the packaging.
Scratch label QR code label
Step #2:
Contact the direct vendor for assistant since they are your direct vendor and they have the liability and responsibility to serve
you. You should bring along with your parts, Authenticity code and the purchase receipts to seek you vendor’s help. We will
deal with the Warranty and returns with the local vendors